There are two frequently seen hearing device issues that an audiologist in Santa Clarita is continuing to help fix for her patients — in addition to other less common issues — despite a temporary office closure because of the coronavirus.
Limited services are still available from Advanced Audiology, as Nola Aronson is walking people through hearing device problems over the phone and having hearing aids dropped off at her closed office so she can fix certain problems herself.
Related: Advanced Audiology Helping Patients In Creative Ways Despite Office Closure
“What I have done for my patients is, if you’re having trouble with your hearing aids, there is a cell phone number that you can call,” Aronson said. “It’s 661-388-6998.”
The need to change the wax guard is the most common issue Aronson sees, and she is able to help her patients fix this problem themselves while on a phone call.
“When wax falls out of your ear, it just falls out. Well when you wear hearing aids, it can fall into the hearing aid,” Aronson said. “We have a thing in the receiver of the hearing aid, the part that goes inside your ear, that’s a little white thing that’s called a wax guard… You can remove that wax guard and put in a new one, and that is 90 percent of the problem when people have been calling me that’s wrong with their hearing aid.”
Another common issue Aronson sees often is when moisture reaches the receiver of the hearing aid and needs a part replacement, which Aronson must fix herself in-person.
This problem is often caused when someone wears their hearing device in the shower by mistake, according to Aronson.
“That is something that I’m handling at the office,” she said. “If I can’t walk you through what to do over the phone, I am having you come in at a certain time, and what you’ll do is, the door will be locked, you will call the phone number, I’ll be inside wearing gloves, a mask and disinfecting everything, and you’ll put your hearing aid in a basket and I will take care of it for you.”
Not only is Aronson continuing to help her patients with hearing aid problems, she is also sending necessary supplies and batteries by mail to patients’ homes as needed.
Additionally, if a patient cannot leave their home because they are high-risk for the coronavirus, but they need their hearing aid serviced by Aronson in person, she is offering to bring tools to their house so they can leave it outside and she can fix it on the spot.
“We want you to know that we are here for you,” Aronson said. “If you have any hearing issues, please contact us. We’re always here for you.”
Aronson’s willingness to go above and beyond for her patients has resulted in Advanced Audiology being in business in the Santa Clarita Valley for 33 years.
By choosing to support a small business like Advanced Audiology for hearing loss solutions instead of a big box store, residents can help ensure that Aronson is able to continue giving back to the community and helping her patients in their time of need.
Advanced Audiology was founded in 2010 by Santa Clarita audiologist Nola Aronson, who has been fitting hearing aids for more than 30 years. Advanced Audiology is the largest diagnostic hearing center in the Santa Clarita Valley, focusing on clients with hearing loss, tinnitus, ears ringing and more. Hearing tests, hearing aids and new sound infrared devices are also available at Advanced Audiology in addition to a complete hearing healthcare program that includes free batteries, quarterly cleanings and adjustments.
Advanced Audiology
23822 Valencia Blvd. #103
Valencia, CA 91355
661-592-2718
